Terms & Conditions

Last updated: April 30, 2026

These Terms and Conditions ("Terms") govern your access to and use of QuoZend ("the Service", "Platform"), a cloud-based quotation building software operated by QuoZend ("we", "us", or "our"). By creating an account, accessing, or using the Service in any way, you agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

1. Definitions

• "Service" means the QuoZend web application, APIs, and all related features accessible at quozend.com.
• "User" / "you" means any individual or legal entity that accesses or uses the Service.
• "Content" means any data, text, files, or information you upload, create, or store using the Service, including quotations and client data.
• "Subscription" means a paid plan that grants access to additional features of the Service.
• "Free Plan" means the no-cost tier of the Service subject to feature and usage limitations.

2. Eligibility and Acceptance

By using the Service, you confirm that you are at least 18 years of age (or the age of legal majority in your jurisdiction, whichever is higher), possess the legal capacity to enter into a binding agreement, and have read and understood these Terms. If you do not meet these requirements or do not agree with any part of these Terms, you must not access or use the Service.

3. Description of Service

QuoZend is a professional quotation builder designed for maintenance, interior design, and related service businesses. The Service enables you to create, customise, send, and manage client quotations, including PDF exports, client approval workflows, and email delivery. Feature availability varies by subscription plan.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will endeavour to provide advance notice of material changes that affect paid subscribers.

4. Account Registration and Security

You must register for an account to access most features. You agree to provide accurate, current, and complete information during registration and to keep it updated. You are solely responsible for:

• Maintaining the confidentiality of your account credentials.
• All activity that occurs under your account, whether or not authorised by you.
• Notifying us immediately at our contact page of any suspected unauthorised access or security breach.

We are not liable for any loss or damage arising from your failure to maintain account security. You may not share your account with, or transfer your account to, any other person.

5. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service for any purpose that is illegal, fraudulent, or harmful to others.
• Violate any applicable local, national, or international law or regulation, including data protection and privacy laws.
• Upload, transmit, or distribute any content that is defamatory, obscene, threatening, or infringes any intellectual property or privacy right.
• Attempt to gain unauthorised access to any part of the Service, its servers, or any system or network connected to the Service.
• Reverse-engineer, decompile, disassemble, or attempt to derive the source code of the Service.
• Use automated scripts, bots, scrapers, or other automated means to access the Service without our prior written consent.
• Introduce viruses, malware, or other malicious code into the Service.
• Use the Service to send unsolicited commercial communications (spam).
• Resell, sublicense, or otherwise commercialise access to the Service without our express written permission.
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.

We reserve the right to investigate suspected violations and take appropriate action, including suspending or terminating your account without notice.

6. Subscription Plans and Billing

Plans: QuoZend offers a Free plan and paid plans (currently "Professional"). Details of features and pricing for each plan are set out on our pricing page and may be updated from time to time.

Billing: Paid subscriptions are billed in advance on a recurring monthly or annual basis, depending on the interval you select. By subscribing, you authorise us to charge your designated payment method automatically at each renewal date.

Taxes: Prices are exclusive of any applicable taxes (including VAT, GST, or sales tax). Where required by law, applicable taxes will be added to your invoice. You are responsible for any taxes applicable to your use of the Service.

Failed Payments: If payment fails, we may retry the charge and/or suspend your account. We will notify you of failed payments and provide a reasonable opportunity to update your payment details before suspension.

Price Changes: We reserve the right to change subscription pricing. For existing subscribers, we will provide at least 30 days' prior written notice of any price increase. Your continued use of the Service after the price change takes effect constitutes acceptance of the new pricing.

Downgrade: If you downgrade from a paid plan to the Free plan, you will retain access to the paid plan until the end of your current billing period. No partial refunds are given for unused time, except as set out in our Refund Policy.

7. Free Plan Limitations

The Free plan is subject to usage limits (including quotation limits) as specified on the pricing page. We reserve the right to modify Free plan limitations at any time with reasonable notice. Continued use of the Free plan after changes constitutes acceptance.

8. Intellectual Property

Our IP: The Service and all associated technology, software, design, trademarks, and content (excluding User Content) are the exclusive property of QuoZend and its licensors, protected by applicable intellectual property laws worldwide. Nothing in these Terms grants you any right to use our trademarks, trade names, or branding without our prior written consent.

Your Content: You retain full ownership of all Content you create, upload, or store using the Service. By using the Service, you grant us a limited, non-exclusive, royalty-free licence to host, store, reproduce, and process your Content solely for the purpose of providing and improving the Service. This licence terminates when you delete your Content or account.

Feedback: If you provide suggestions, ideas, or feedback about the Service, you grant us the right to use such feedback without restriction or compensation.

9. Data Processing

Where you use the Service to process personal data of your clients or employees, you act as the data controller and we act as the data processor. We will process such data only on your instructions and in accordance with our Privacy Policy. If required by applicable law (such as GDPR), we are prepared to enter into a Data Processing Agreement upon request.

10. Third-Party Services

The Service integrates with third-party providers (including Stripe for payments, Supabase for data storage, and Resend for email delivery). Your use of such third-party services may be subject to separate terms and privacy policies. We are not responsible for the practices or content of third-party services.

The Service may contain links to external websites. We do not endorse and are not responsible for the content or practices of any linked third-party sites.

11. Confidentiality

Each party agrees to keep confidential any non-public information of the other party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information. This obligation does not apply to information that is publicly known, independently developed, or required to be disclosed by law.

12. Disclaimers and Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT ANY ERRORS WILL BE CORRECTED.

Some jurisdictions do not allow the exclusion of implied warranties. In such jurisdictions, the above exclusions apply to the fullest extent permitted by applicable law.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, QUOZEND AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ALL CASES, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO US IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) USD 100.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

14. Indemnification

You agree to defend, indemnify, and hold harmless QuoZend and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to your violation of these Terms, your use of the Service, or your Content.

15. Termination

By you: You may terminate your account at any time through your account settings or by contacting us. Termination of a paid subscription does not entitle you to a refund except as set out in our Refund Policy.

By us: We may suspend or terminate your access to the Service immediately, without notice or liability, if we determine that you have violated these Terms, engaged in fraudulent or harmful activity, or for any other reason at our sole discretion. We may also terminate the Service entirely upon reasonable notice.

Effect of termination: Upon termination, your right to use the Service ceases immediately. We will retain your data in accordance with our data retention policy (see Privacy Policy). Sections 8, 12, 13, 14, 16, and 17 survive termination.

16. Force Majeure

We shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, war, terrorism, civil unrest, government actions, power failures, internet disruptions, or third-party service failures.

17. Governing Law and Dispute Resolution

Governing Law: These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law principles.

Informal Resolution: Before initiating any formal dispute proceedings, you agree to first contact us and attempt to resolve the dispute informally by sending written notice to us through our contact page. We will attempt to resolve the dispute within 30 days of receipt of your notice.

Jurisdiction: If the dispute cannot be resolved informally, it shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE. If you are a consumer resident in the EU or UK, you may also have the right to bring proceedings in your local courts under applicable mandatory consumer protection laws.

EU Consumers: If you are a consumer in the European Union, you may have access to the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

18. Severability and Entire Agreement

If any provision of these Terms is found to be unenforceable or invalid under applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, without affecting the validity of the remaining provisions. These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and QuoZend regarding the Service and supersede all prior agreements and understandings.

19. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. A waiver of any right or provision will only be effective if made in writing and signed by us.

20. Changes to These Terms

We may update these Terms from time to time. For material changes, we will provide at least 14 days' prior notice by email or by prominent notice within the Service. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.

21. Contact

If you have questions about these Terms or need to report a violation, please contact us through our contact page. We aim to respond to all enquiries within 2 business days.