Refund Policy

Last updated: April 30, 2026

This Refund Policy applies to all paid subscriptions to QuoZend ("the Service"). We want you to be satisfied with your purchase and have designed our refund terms to be fair and transparent. This Policy is intended to comply with applicable consumer protection laws in the jurisdictions where we operate, including the UAE Consumer Protection Law, the EU Consumer Rights Directive (2011/83/EU), the UK Consumer Contracts Regulations 2013, and applicable laws in Australia, Canada, and the United States.

By subscribing to a paid plan, you acknowledge that you have read and agree to this Refund Policy.

1. Free Plan

The Free plan is provided at no charge. No payment is required and therefore no refunds are applicable. You may use the Free plan indefinitely subject to its usage limits and our Terms & Conditions.

2. Paid Subscriptions — 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all new paid subscriptions. If you are not satisfied with the Professional plan for any reason, you may request a full refund of your initial subscription payment within 14 calendar days of the date your subscription begins.

To request a refund under this guarantee:

• Contact us through our contact page within 14 days of your subscription start date.
• Include your registered email address and a brief description of the issue (optional but helpful).
• We will process your refund without requiring justification.

This guarantee applies once per customer. If you have previously received a refund on a QuoZend subscription, subsequent subscriptions are not eligible for the money-back guarantee.

3. EU and UK Consumers — Right of Withdrawal

If you are a consumer located in the European Union or United Kingdom, you have a statutory right to withdraw from a contract for digital services within 14 days of the date of subscription (the "cooling-off period") without giving any reason, in accordance with the EU Consumer Rights Directive and the UK Consumer Contracts Regulations.

However, by subscribing to QuoZend and gaining immediate access to the Service, you expressly consent to the immediate performance of the contract and acknowledge that you will lose your right of withdrawal once the Service has been fully performed. Notwithstanding this, we voluntarily offer the 14-day money-back guarantee described in Section 2 above, which provides equivalent protection.

To exercise your statutory right of withdrawal (where applicable), you must notify us via our contact page before the end of the 14-day period. Refunds will be issued using the same payment method used for the original transaction within 14 days of your withdrawal request.

4. Australian Consumers

If you are an Australian consumer, you have rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). Nothing in this Refund Policy excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under Australian Consumer Law that cannot be excluded, restricted, or modified by agreement. To the extent permitted by law, our liability for any failure to comply with a consumer guarantee is limited to resupplying the Service or refunding the cost of the subscription for the affected period.

5. Renewal Charges — After the 14-Day Guarantee Period

After the initial 14-day money-back period, subscription fees are non-refundable except in the circumstances described in Section 6 below. Subscriptions renew automatically at the end of each billing period (monthly or annually) unless cancelled before the renewal date.

You will not receive a refund for the unused portion of a billing period if you cancel mid-cycle. Your access to paid features will continue until the end of your current billing period, after which your account will revert to the Free plan.

We will send a reminder email before each annual renewal. It is your responsibility to cancel your subscription before the renewal date if you do not wish to be charged.

6. Exceptional Circumstances

We review refund requests on a case-by-case basis for the following situations:

• Service unavailability: If the Service has been substantially unavailable due to technical issues on our part for an extended period during your billing cycle, and you have reported the issue to us, we may offer a prorated refund or service credit for the affected period.
• Billing errors: If you have been charged incorrectly (e.g. duplicate charge, wrong amount), we will correct the error and issue a full refund of the erroneous charge as soon as possible.
• Unauthorised charges: If you believe your account has been accessed without authorisation and charges were made without your knowledge, please contact us immediately. We will investigate and, where confirmed, reverse any unauthorised charges.
• Extenuating personal circumstances: We may, at our sole discretion, consider refund requests in other extenuating circumstances. Please contact us with full details.

To submit an exceptional refund request, contact us through our contact page with your registered email address, subscription details, and a description of the circumstances. We aim to respond within 3 business days.

7. Annual Subscriptions

If you have subscribed on an annual basis and cancel within the 14-day money-back period, you are entitled to a full refund of the annual fee. After the 14-day period, the annual fee is non-refundable in full; however, we may consider prorated refunds for the remaining unused months at our discretion in cases of exceptional circumstances as described in Section 6.

8. How to Cancel Your Subscription

You can cancel your subscription at any time through the Billing section of your account settings. Cancellation takes effect at the end of your current billing period — you will not be charged for the next period and you will retain access to paid features until your current period ends.

Cancelling your subscription does not delete your account or your data. Your account will revert to the Free plan. If you wish to delete your account and all associated data, you may do so through the account settings or by contacting us.

9. Refund Processing

Approved refunds are processed to the original payment method used for the subscription. Processing times depend on your payment provider:

• Credit / debit cards: Typically 5–10 business days to appear on your statement.
• Other payment methods: Timing may vary by provider.

Refunds are issued in the currency of the original transaction. We are not responsible for any currency conversion fees or exchange rate differences applied by your bank or card issuer.

10. Chargebacks

We encourage you to contact us first if you have any billing dispute. Initiating a chargeback without first contacting us may result in the suspension of your account while the dispute is investigated. If a chargeback is found to be invalid, any associated fees may be passed on to you.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. For material changes affecting current subscribers, we will provide at least 30 days' prior written notice by email. Your continued use of the Service after changes take effect constitutes acceptance of the updated Policy. Changes will not apply retroactively to subscriptions already in effect at the time of the change.

12. Contact Us

For all refund requests, billing questions, or disputes, please contact us through our contact page. Please include your registered email address and relevant subscription details. We aim to respond to all requests within 2 business days.